FAQ

What is TiviMate and does it come with channels?

TiviMate is a professional-grade media player application designed for Android-based streaming devices (like Firestick, Android TV, and NVIDIA Shield). Important: TiviMate is a player only and does not provide any content or channels itself. To use TiviMate, you must supply your own IPTV service subscription.

Why should I choose your Elite 8K-Ready subscription?

Our Elite series is the best IPTV server available, engineered for enthusiasts who demand premium quality. Unlike standard services, our Elite backend offers:

• 8K & 4K Ultra HD Infrastructure: Tuned for extreme bitrates to ensure a crystal-clear picture on high-end displays.
• Zero-Buffering Engine: Utilizes proprietary, load-balanced server clusters to prevent lag during peak hours.
• Constant Updates: Our 53,000+ channel library and VOD section are refreshed daily with the latest content.
• Priority Support: Elite members receive 24/7 technical assistance via WhatsApp.

What does "8K Ready" mean for my streaming?

"8K Ready" indicates that our server infrastructure is capable of handling the high-bandwidth requirements of high-bitrate streaming. While true 8K native content is still emerging, our backend is future-proofed to ensure you get the absolute highest quality stream your device and internet connection can handle.

How do I set up my subscription?

Setup is fast and secure:

1. Install TiviMate: Download the app from the Google Play Store or sideload it onto your device.
2. Receive Credentials: After purchase, we deliver your Xtream Codes API details (Server URL, Username, Password) directly to your WhatsApp.
3. Configure: In TiviMate, go to Add Playlist > Xtream Codes, enter your credentials, and your channels/EPG will load automatically.

Does the service work on multiple devices?

Yes. Our multi-device plans allow you to stream on up to 5 screens simultaneously, depending on your selected tier. Please ensure you choose the plan that matches the number of devices you intend to use.

What internet speed do I need?

For a stable experience, we recommend:

• HD Streaming: At least 20–30 Mbps.
• 4K/8K Streaming: 50–100+ Mbps for optimal performance.

Tip: A wired Ethernet connection is always preferable to Wi-Fi for 4K/8K streaming to ensure consistent stability.

What if I experience buffering or issues?

If you encounter any issues:

• Check Connection: Ensure you have a stable internet speed.
• Update EPG: Go to Settings > EPG > Update EPG to refresh your guide data.
• Clear Cache: Go to your device’s app settings for TiviMate and select "Clear Cache".
• Contact Support: As an Elite subscriber, you have priority access to our support team via WhatsApp for any technical troubleshooting.